Vilalara Grand Hotel Algarve – Assistant Reception Manager Fulltime

Your mission
Supervision of daily front office tasks and ensuring good performance by front office employees;
Control and monitoring of daily movements (Check-in and Check-out) of individual customers and groups;
Act as the primary contact for guests and other hotel departments in the absence of the Head of Reception.
Your responsibility
Ensure efficient performance of the front office team in guest registration (Check-in), Check-out and telephone services and the use of front office control forms;
Monitor the daily performance of the front office team and ensure that it complies with department and hotel standards;
Supervise the preparation (in the days leading up to) of the arrivals and departures of individual clients and groups;
Ensure that the front office team uses the correct guest reception techniques;
Ensure that the front office team correctly identifies guests at check-in and check-out, as well as controlling guest credit, debits made to extra accounts, payment methods, bill payments and deposits (Individuals/Groups);
Supervise/maintain the front office cash fund;
Ensure good telephone service by the front office team. Service must comply with department and hotel standards. Telephone service must be provided in a professional manner and comply with the requirements for timing, reception, handling of messages and faxes, and handling complaints or comments from guests via telephone/or at the counter in a polite and efficient manner, ensuring the necessary “Follow-up”.
Our requirements:
Minimum 12th grade or equivalent/Higher Education;
Between 3 and 4 years of experience in the Front Office area and with experience in team leadership (essential requirement).
Take initiative, be flexible and proactive;
Proficiency in English.
What we offer
Training
Career plans
Above average salary package
Health insurance
Birthday
Themed celebrations
Curative medicine
Health and well-being program (psychology consultations, workshops, mindfulness, yoga, etc.)
Staff cafeteria (available even on days off)
Staff Transport (various locations)