Responsibilities:
• Assisting and welcoming guests at check-in, check-out or for routine requests at the counter/telephone, following the Department/Hotel standards;
• Register guests, check reservations and information in the computer system;
• Ensure guest loyalty through a professional and proactive approach, always seeking to anticipate and exceed guests’ needs and expectations;
• Ensure the proper management and maintenance of individual cash funds;
• Complaints Management;
• Sale and promotion of Hotel services.
Requirements:
Nice presentation;
1 to 2 years experience in 5* Hotel Units;
Good knowledge of English language;
Knowledge and ease with PMS, such as OPERA/Fidelio as well as Word and Excel;
Professional card (preferred);
High Team Spirit;
Schedule Availability.
Send your CV to [email protected] with the reference: REC2_TDH.
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