{"id":79428,"date":"2026-10-07T14:47:56","date_gmt":"2026-10-07T13:47:56","guid":{"rendered":"https:\/\/bolsadeempregabilidade.pt\/?post_type=job_listing&#038;p=79428"},"modified":"2026-10-07T14:47:56","modified_gmt":"2026-10-07T13:47:56","slug":"porto-outro-customer-representative-portuguese-speaking-online-booking-services","status":"publish","type":"job_listing","link":"https:\/\/bolsadeempregabilidade.pt\/en\/vaga\/porto-outro-customer-representative-portuguese-speaking-online-booking-services\/","title":{"rendered":"Customer Representative (Portuguese-speaking) &#8211; Online Booking Services"},"content":{"rendered":"<p><strong>Porto | On-Site<\/strong><\/p>\n<p><strong>Passionate about travel and great customer experiences? Put your Portuguese language skills to work in an international environment in Porto.<\/strong><\/p>\n<p>Join our team and support customers throughout their online booking journey, helping them with reservations, travel-related questions and any issues they may encounter along the way.<\/p>\n<p><strong>What\u2019s in it for you?<\/strong><\/p>\n<ul>\n<li><strong>Competitive salary + performance bonus<\/strong><\/li>\n<li><strong>Fully paid training<\/strong><\/li>\n<li><strong>Real career development opportunities<\/strong><\/li>\n<li>Free learning and professional development programs<\/li>\n<li><strong>Bring-a-Friend bonus opportunities<\/strong><\/li>\n<li><strong>Central location in Porto<\/strong><\/li>\n<li>International and dynamic work environment<\/li>\n<\/ul>\n<p>At Concentrix, your development matters. <strong>Around 80% of our managers and leaders have been promoted internally.<\/strong><\/p>\n<p><strong>What will you do?<\/strong><br \/>\nAs a <strong>Customer Representative<\/strong>, you will support customers throughout their booking journey and help them find the right solutions for their needs.<\/p>\n<p>Your responsibilities will include:<\/p>\n<ul>\n<li>Assist customers with <strong>online bookings, reservations and travel-related requests<\/strong><\/li>\n<li>Respond to customer enquiries through email, chat and phone<\/li>\n<li>Provide accurate and timely information while keeping customer and booking details up to date in internal systems<\/li>\n<li>Build strong relationships with customers by addressing their questions and resolving issues with professionalism and empathy<\/li>\n<li>Provide effective solutions to ensure a smooth and positive customer experience<\/li>\n<li>Follow company policies, procedures and service guidelines when assisting customers<\/li>\n<li>Escalate complex cases when necessary, following the appropriate procedures<\/li>\n<li>Identify recurring customer issues and share feedback to help improve processes and the overall customer experience<\/li>\n<\/ul>\n<p><strong>What are we looking for?<\/strong><br \/>\nYou\u2019ll be a great match if you:<\/p>\n<ul>\n<li><strong>Are fluent in Portuguese and English, both written and spoken<\/strong><\/li>\n<li>Have previous experience in Customer Service, preferably in the <strong>travel or online booking industry<\/strong><\/li>\n<li>Are passionate about <strong>travel and hospitality<\/strong> and understand the needs of travellers<\/li>\n<li>Are comfortable applying company policies and procedures to provide effective customer support<\/li>\n<li>Can work independently, make sound decisions and accurately document customer interactions<\/li>\n<li>Have strong problem-solving skills and a customer-oriented mindset<\/li>\n<\/ul>\n<p>Don\u2019t tick every box? We still encourage you to apply. Your experience may be a great fit for this or another opportunity at Concentrix.<\/p>\n<p><strong>Why Concentrix?<\/strong><br \/>\nJoin a global community of 440,000+ Game-Changers across more than 70 countries.<\/p>\n<p>We provide the training, support and development opportunities you need to grow your skills and build your career.<\/p>\n<p><strong>Ready to take the next step in your career?<\/strong><br \/>\n<strong>Apply today and join our international team in Porto!<\/strong><\/p>\n<p>Concentrix is an equal-opportunity employer committed to providing an inclusive and respectful workplace.<\/p>\n<p><strong>Eligibility to work:<\/strong> In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered for this position.<\/p>","protected":false},"excerpt":{"rendered":"<p>Porto | On-Site Passionate about travel and great customer experiences? Put your Portuguese language skills to work in an international environment in Porto. Join our team and support customers throughout&#8230;<\/p>","protected":false},"author":23292,"featured_media":0,"template":"","meta":{"_promoted":"","_company_facebook":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_hide_expiration":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[209],"job-categories":[116],"job-types":[145],"job_listing_tag":[],"class_list":["post-79428","job_listing","type-job_listing","status-publish","hentry","job_listing_region-porto","job_listing_category-atendimento-cliente","job_listing_type-outro","job-type-outro"],"_links":{"self":[{"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/job-listings\/79428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/users\/23292"}],"version-history":[{"count":1,"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/job-listings\/79428\/revisions"}],"predecessor-version":[{"id":79429,"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/job-listings\/79428\/revisions\/79429"}],"wp:attachment":[{"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/media?parent=79428"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/job_listing_region?post=79428"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/job-categories?post=79428"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/job-types?post=79428"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/bolsadeempregabilidade.pt\/en\/wp-json\/wp\/v2\/job_listing_tag?post=79428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}