French Customer Service Representative – Majorel Lisbon Tempo Inteiro

Jumpstart your career with Majorel Portugal.

Join us creating an amazing customer experience for our clients. Apply and we will tell you all about our current project for French and English speakers.

We are driven to go further!

Majorel is a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe, our #OneTeam designs and delivers flexible solutions in 60 different languages that make a difference to the customers of many of the world’s most respected brands.

Creativity, excellence, and respect are the values that guide our work. To know more about us, please visit majorel.com and you can also follow us on our social media on Facebook, Instagram and Linkedin.

Job Responsibilities:

Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

Job Requirements:

Native or Proficient French and fluent English (minimum level C1)
Excellent communication skills, empathy and team spirit
Previous experience in Customer Service is a plus
Attention to detail – understand that it is the small details that can make the biggest difference.
Prove you can work and make decisions with minimal supervision
Feel passionate about customer experience

Job Offerings:

Competitive wages (14 monthly payments per year)
Performance Bonus
Meal allowance in voucher card (net)
Refer a friend program, amongst others
Flexible schedules
Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions
Feel Good Community – Integrated solutions to building a better and to motivate and surprise teams in their day to day, tailored wellness and psychological support
Career progression and possibilities for an International career
Modern work environment at an attractive location with excellent public transport connections
Work/Live in Lisbon, one of the great places to live and work

Habilidades valorizadas: customer service, english, french