Bellboy Tempo Inteiro NOVO

A Bellboy serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing
information about the hotel and the local vicinity.

What will I be doing?

A Bellboy, will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel,
providing information about the hotel and the local vicinity. A Bellboy is responsible for managing the first impressions
of our Guests and, therefore, must perform the following tasks to the highest standards:
– Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
– Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre
tickets, restaurants, doctors, flight bookings, among others
– Process and deliver messages for Guests
– Deliver and safely storage Guest luggage
– Stay current with all hotel services as well as daily VIP requests and special events
– Ensure orderliness and safety guidelines around the lobby and front door areas
– Provide support to Management as required, in cases of emergency
– Project a professional manner with an emphasis on hospitality and Guest service
– Maintain a clean, healthy, and safety working area
– Act in accordance with policies and procedures when working with front of house equipment and property management
systems

Habilidades valorizadas: commitment to delivering a high level of customer service, excellent grooming standards, flexibility to respond to a variety of different work situations, positive attitude and good communication skills