Concierge (m/f) – Convent Square Lisbon Hotel in Lisbon Fulltime

The PHC Hotels Group is recruiting for its Convent Square Lisbon Hotel – Vignette Collection unit in Lisbon:

Concierge (m/f)

Mission:
Provide a specialized and excellent customer service, welcome guests, respond to their needs and help provide an exceptional, complete and memorable experience.

Responsibilities:
– Identify and anticipate customer needs and consistently develop/fulfill those expectations, providing an extraordinary experience to all customers;
– Offer personalized solutions by suggesting activities and services provided by the hotel;
– Assist guests by providing information and controlling the entry and exit of customers;
– Provide support to guests in purchasing tours and renting cars, providing guidance on recommendations and reservations for restaurants and tourist activities, among other requests.

Requirements:
– Higher or technical/professional training in the area of Hotel Management or Accommodation Techniques;
– Previous professional experience in international hotel chains;
– Proficiency in English (eliminatory), multilingual preferably;
– Positive, proactive and commercial/sales attitude;
– Excellent communication and listening skills;
– Ability to work, time management and multiple tasks;
– High customer orientation with focus on detail;
– Cordial, polite, confident and service-minded;
– Good presentation and image;
– Availability and flexibility for rotating and shift schedules.

We offer:
We give our people everything they need to succeed.
We have a dynamic team in a solid and expanding structure.

If you consider that you meet the necessary requirements and would like to be part of this growing brand, send your CV with the subject BE–Concierge to the email address provided for this purpose.

We look forward to your application!

Habilidades valorizadas: customer service, english, opera