2nd Receptionist (m/f) – Hotel Mundial in Lisbon Fulltime

The PHC Hotels Group is recruiting for its flagship hotel in Lisbon, Hotel Mundial:

2nd Class Receptionist (M/F)

Main responsibilities:
– Reception, check-in and check-out of customers;
– Confirm daily entries;
– Delivery of keys/ Room key-pass;
– Provide tourist, historical and cultural information about the city of Lisbon;
– Make/confirm and enter reservations into the hotel software;
– Invoicing, launching and charging for consumption;
– Ensure/anticipate all guest needs, respecting the hotel’s principles and values;
– Promote the services offered by the hotel and make reservations for them;
– Ensure the archiving of documentation used at reception.

Requirements:
– Higher or technical education in the area of hotel management or tourism techniques;
– Proven experience in receptionist roles in a 4* or higher hotel (minimum 2 years);
– Essential language: Portuguese and English (written and spoken), other languages valued;
– Excellent presentation and communication skills;
– Good interpersonal relationships and customer orientation;
– Sense of commitment, autonomy and dedication;
– Team spirit, friendliness and punctuality;
– Availability and flexible hours for rotating shifts, including weekends and holidays;
– Computer knowledge from a user perspective (management of booking platforms and Inovguest valued).

If you consider that you meet the necessary requirements and are part of this growing brand, send your CV with the subject “BE-Receptionist 2” to the email address provided for this purpose.

We look forward to your application!

Habilidades valorizadas: customer service, hotel, english, lisbon