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INATEL FOUNDATION is looking to recruit 1 Technician for Lisbon, for the Tourism Department, Customer Support area, for service quality control and management of travel complaints.
FUNCTIONS:
Manage complaints from customers and suppliers
Respond to and coordinate with the INATEL Foundation Ombudsman to manage complaints
Customer support telephone service
Processing and analysis of satisfaction surveys received
Preparation of surveys for computerization (opening and separation by trips)
Replace the assistant director whenever necessary
PROFILE:
Minimum academic qualifications at 12th grade level
Professional experience in similar roles
Good writing, negotiation and argumentation skills (with fluid speech)
I like interpersonal relationships and teamwork.
Organization, proactivity and dynamism
Knowledge of English (with the ability to manage a conversation)
Customer Orientation
Computer knowledge from the user's perspective (Word and Excel)
We also value experience in tour operations or travel agencies, and knowledge of Galileo and/or Amadeus (for support whenever necessary)
The responses, containing a Cover Letter, clearly indicating your motivation and strengths for your possible hiring and Curriculum Vitae, must be sent to the address grh@inatel.pt, until January 19th, with the reference FIDT 011/2024, confirming your consent to the processing of personal data for the purposes of this recruitment process, under the terms of our Privacy Policy available at https://www.inatel.pt/privacidade
Language(s):
Portuguese
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