Reservations Technician (m/f) – Hotel Group in Lisbon Fulltime

The PHC Hotels Group is recruiting for its Convent Square Lisbon Hotel unit in Lisbon:

Reservations Technician (M/F) to join the Group's Reservations department team

Reporting directly to the Reservations Supervisor, your main responsibilities are:

– Telephone and email support for direct customers, travel agencies and companies;
– Receiving and processing offline reservations from operators with control over the use of allotments and the contract or promotional rate to be applied;
– Control of all reservations from the channel manager, checking payment details (direct or billing to the agency) and special requests to ensure that the room allocated at reception is in accordance with what was requested by the customer;
– Daily control of reservations with prepayment (preparation of proforma invoices and sending to agencies without credit), ensuring that payment is made before the arrival of customers and invoicing them with information for credit control;
– Follow up with direct clients with the aim of completing the sale of the proposal sent;
– Responses to Booking and Expedia message center.

Requirements:
– Professional training course or higher education in the area of Tourism (preferential);
– Minimum of 2 years of professional experience in similar roles and in international hotel chains (preferred);
– Capacity and appetite for commercial activity with a focus on sales and results-oriented;
– Group booking experience will be valued;
– Friendliness, availability and enjoyment of contact with the client;
– Knowledge and experience in using PMS Opera;
– Knowledge of computer tools from a user perspective (Excel, Word and Outlook);
– Fluent in spoken and written English, with other languages being valued;
- Immediate availability.

We offer:
– Compensation compatible with the role;
– Integration into a dynamic team in a solid and expanding structure.

If you consider that you meet the necessary requirements and would like to be part of this growing brand, send your CV with the subject BE–TécnicoReservas to the email address rec.humanos@phchotels.pt

We look forward to your application!

Habilidades valorizadas: customer service, English, opera, individual and group bookings