Guest Relations (M/F) Fulltime

The Portugal Best Holiday (PBH) group is recruiting Guest Relations for the Wine & Books Porto Hotel.

Wine & Books Hotels offer an innovative hotel concept based on what best defines the Portuguese people and Portuguese culture: literature, gastronomy, wines, fado and hospitality.

If you are a professional focused on providing excellent service and want to join a hotel that is part of the Small Luxury Hotels of the World (SLH) portfolio, then this vacancy could be for you.

Responsibilities:
• Provide a sophisticated, personalized and memorable service and support experience to guests throughout their stay.
• Provide support in all tasks inherent to reception, namely check-in and check-out, VIP treatments, extraordinary requests, welcome, support and all protocols by which the hotel is governed.
• Respond promptly and promptly to guests’ requests, preferences and needs, ensuring their maximum satisfaction.
• Collaborate in the management and resolution of complaints, ensuring guest satisfaction;
• Promote the hotel’s facilities and amenities as well as activities of tourist interest in the city.
• Collaborate with other hotel departments, ensuring the quality and excellence of the service provided.

Requirements:
• Higher education in Hotel Management/Tourism (preferred);
• Experience in a similar role, preferably in 5* units;
• Fluency in Portuguese and English, spoken and written (eliminatory), other languages will be valued;
• Knowledge of the Host program (preferred);
• Rigor, organization and orientation towards service excellence;
• Excellent communication and interpersonal skills;
• High sense of responsibility and autonomy;
• Nice presentation;
• Flexibility of schedules.

What we offer:
• Good salary conditions and additional benefits;
• Integration into a highly experienced team focused on providing excellent service;

Candidates who identify with the role and profile described should send their CV to the email: rh@wbh.pt indicating the role they are applying for in the subject.

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At PBH Group we advocate equal opportunities and are committed to creating a diverse and inclusive environment for everyone.

“The personal data received by Worldlounge, Lda. will be processed solely and exclusively within the scope of the recruitment process of this job offer advertisement.
The retention period for personal data is 1 (one) year after receipt, and may also be retained for a period of 5 (five) years in the event of admission or selection tests or exams, after which they are permanently and securely deleted.
You can exercise your rights of access, rectification, erasure, opposition, complaint, limitation and portability with Worldlounge, Lda., as Data Controller, by requesting it in writing to the email rh@pbh.pt, proving your identity and specifying the right or rights you wish to exercise.
In the event of a violation of any of your rights, you may also file a complaint with the Supervisory Authority, the National Data Protection Commission (CNPD), whose contact details are available at www.cnpd.pt.
By submitting this application, the data subject authorizes the personal data contained therein to be processed by Worldlounge, Lda.
*Consent may be withdrawn at any time, without compromising the lawfulness of the processing carried out based on the consent previously given, by means of written communication addressed to the Data Controller by email at rh@pbh.pt, the effects of which will be produced within 15 (fifteen) days of receipt.
Withdrawal of consent invalidates the assessment of the application submitted in the meantime.”