Customer Service Representative (French-speaking) – Travel Experience Outro

Porto | On-Site
Are you passionate about travel and great customer experiences? Put your French skills to work in an international travel environment in Porto, supporting customers throughout their travel journey.

What’s in it for you?

• Competitive salary
• Central location in Porto
• Fully paid training
• Career development opportunities
• Free Learning and Leadership Development programs
• Refer-a-Friend bonus opportunities 

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

What will you do?

• Assist customers with bookings, modifications and cancellations
• Handle customer requests via phone, email and chat
• Provide accurate information about travel services and policies
• Resolve issues and escalate complex cases when needed
• Update customer and booking information in the CRM
• Contribute to a smooth and positive customer experience

What are we looking for?

• High level of French and B2 English
• At least 2 years of customer service experience, preferably in travel
• Previous GDS experience
• Strong analytical and problem-solving skills
• Positive, customer-focused attitude
• Ability to anticipate needs and find effective solutions

Don’t tick every box? We still encourage you to apply. We’ll do our best to match you with the right opportunity.

Ready to take your career to new destinations?
Apply today and join our international team in Porto!

Concentrix is an equal-opportunity employer

We are committed to providing equal employment opportunities and a workplace free from discrimination and harassment.

Eligibility to work

Only applicants legally authorized to work in Portugal will be considered for this position.