Bellboy Fulltime NEW

Bellboy serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing
information about the hotel and the local surroundings.

What will I be doing?

Bellboy, will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel,
providing information about the hotel and the local surroundings. Bellboy is responsible for managing the first impressions
of our Guests and, therefore, must perform the following tasks to the highest standards:
– Serves as a key point of contact for Guests and efficiently responds to Guest enquiries
– Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theater
tickets, restaurants, doctors, flight bookings, among others
– Process and deliver messages for Guests
– Deliver and safely store Guest luggage
– Stay current with all hotel services as well as daily VIP requests and special events
– Ensure orderliness and safety guidelines around the lobby and front door areas
– Provide support to Management as required, in cases of emergency
– Project a professional manner with an emphasis on hospitality and guest service
– Maintain a clean, healthy, and safe working area
– Act in accordance with policies and procedures when working with front of house equipment and property management
systems

Habilidades valorizadas: commitment to delivering a high level of customer service, excellent grooming standards, flexibility to respond to a variety of different work situations, positive attitude and good communication skills