Guest Relations Agent (M/F) Sazonal

A TALENTSHIFT, Empresa de Trabalho Temporário e Gestão de Recursos Humanos, encontra-se a recrutar para o Pine Cliffs Resort:

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Job Summary:

– Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests;
– Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions;
– Verify/adjust billing for guests;
– Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages;
– Clear departures in computer system;
– Coordinate with Housekeeping to track room status and guest concerns;
– File guest paperwork or documentation;
– Operate telephone switchboard station;
– Run and check daily reports, contingency lists, and credit card authorization reports;
– Supply guests with directions and information;
– Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction;
– Arrange transportation for guests/visitors;
– Count and secure bank at beginning and end of shift;
– Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

Want to join us? Apply now: [email protected]