Herdade da Malhadinha Nova – Relais & Châteaux
HMN
Herdade da Malhadinha Nova – Relais & Châteaux, located in Albernoa, Beja, in the heart of Baixo Alentejo, is recruiting for the position of Receptionist (m/f).
Mission:
Prepare for arrival and welcome Customers, as well as monitor their stay, promoting available services and liaising with other departments, in accordance with defined standards.
Function
– Welcome Customers and accompany them to the reserved accommodation;
– Check that the assigned rooms are prepared before check-in, in conjunction with the housekeeping team;
– Collaborate in the collection and storage of luggage;
– Carry out check-in and check-out operations;
– Inform customers about all services available at the Hotel, including breakfast and meals;
– Respond promptly, in person and by telephone, to all guest requests and collaborate in the management of complaints;
– Ensure that special guests, such as people with disabilities, the elderly, children and VIPs, receive personalized services;
– Collaborate in the preparation of daily occupancy reports;
– Monitor the Customer's stay, promoting the booking/booking of additional services (up and cross-selling), and coordinating communication between guests and the operational team, including housekeeping and F&B;
– Guarantee and ensure compliance with standard procedures and defined service levels, namely, space decoration, conservation and customer service.
Requirements
– Higher education in Hotel Management, Tourism or similar;
– Professional experience in the role (preferred);
– Knowledge of MSOffice and Host computer applications, Artsoft among others;
– Proficiency in the English language (mandatory factor);
– Ease of communication and interpersonal relationships;
- Organization capacity;
– Responsibility, dynamism and proactivity;
Offer
– Attractive remuneration in accordance with proven professional experience;
– Residence in the company’s Guesthouse;
– Possibility of professional career progression;
– Integration into a stable and solid company in the market;
– Young and dynamic work environment.
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Apply For This JobThe Charming Hotel of Herdade da Malhadinha Nova, SA, located in Albernoa, in the municipality of Beja, is recruiting...
Apply For This JobWe are looking for talents in the most diverse areas of activity. Join our team!...
Apply For This JobThe Charming Hotel at Herdade da Malhadinha Nova, SA, Relais & Chateaux, located in Albernoa, in the municipality of Beja,...
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