Executive Housekeeper / Executive Housekeeper (M/F) Fulltime

Close to Loulé and harmoniously integrated into a sumptuous surrounding landscape, Ombria hosts the 5-star Viceroy hotel, SPA, 8 restaurants and a signature Golf Course offering a unique lifestyle for all who visit.

Viceroy Hotels & Resorts is a prestigious international luxury hotel brand, originating in the United States, making its debut in Portugal, and introducing an innovative and vibrant form of refined hospitality that promises to establish new standards of excellence in the art of hospitality.

We would like to ask you a question: Do you identify with this profile?

. PROUDLY IN LOVE – I consistently demonstrate great passion and high energy; I strive in everything I do; I show pride in every action; I contribute enthusiastically and mistakes are a part of the action.

. I ENGAGE PEOPLE WITH AUTHENTICITY – Sincere and genuinely engaging; I am proactive in relating to other people; I demonstrate genuine care and consideration; attention to detail and create meaningful, emotional and memorable experiences for everyone.

. I ACT WITH INTEGRITY – I am loyal; reliable; open; honest and sincere; self-conscious; I know my strengths and identify those that need improvement; I demonstrate the ability to distinguish right from wrong and take responsibility for my own actions.

. RESPECT AND EMBRACE DIVERSITY – I treat others as I would like to be treated; I show respect to everyone, without exceptions; I value and learn from differences; I am open to changes to improve relationships; I treat everyone equally.

. CREATE SOLUTIONS – I demonstrate common sense while looking for options to continually improve; I show curiosity; I share and engage to obtain a complete vision, creating lasting and favorable solutions for both parties.

. START WITH THE GOAL IN MIND – I know and articulate what needs to be achieved; I visualize and plan the final result; I am able to clearly state “I want to achieve…!”; I am results-oriented and understand the big picture.

. COMMUNICATE – I ensure that the message is received and fully understood; I listen actively; I check whether the message was understood; I look for feedback; I communicate in a polite, positive and energetic manner.

. LEARNING, INNOVATION AND GROWTH – I have an open mind to change; drive for continuous learning; ability to identify alternative solutions; I always try to know more, support others and share my knowledge.

. TECHNICAL AND PROFESSIONAL COMPETENCE – I demonstrate and develop professional skills in my role; I share them with others; I have the technical skills to carry out the work; I demonstrate confidence in my abilities and knowledge; I stay informed about changes in the hotel and industry; I use knowledge to expand and develop more services.

And now, you may be wondering: Am I a VICEROY?

. If you identified with the profile you just read

. If you are proud to be part of a new, enthusiastic and very ambitious team

. If you want to be part of a pioneering project in the construction of a new generation of low-density resorts, with sustainability and heritage as priorities

. If you are happy to take on the role so you can look after our guests with confidence

. If you respect your colleagues while learning and enjoying your daily life in the workplace

So yes, your profile is VICEROY!!

To form our first Accommodation teams, we are recruiting:

Executive Governor – M/F

MAIN RESPONSIBILITIES:

· Establish and maintain cleaning, laundry and public area procedures, taking into account occupancy rate, time and use of facilities

· Ensure that the maintenance and cleanliness of rooms and public areas are maintained to the standards set by the hotel

· Inspection of all storage areas in accordance with the hotel's hygiene, cleanliness and service standards. To ensure all rooms are cleaned to the highest standard, stocks are replenished and all necessary maintenance is carried out

· Identify areas for improvement in daily operations and report/suggest them to the Accommodation Director

· Ordering, controlling and maintaining all hotel linen stocks, including linen used in guest rooms, restaurant and spa departments, and uniforms for all hotel team members. Ensure that all linens and uniforms used have an appearance and quality that meets hotel standards.

· Ensure the care and maintenance of special fabrics throughout the hotel through regular washing

· Coordination with all related departments for all operational matters

· Preparation, introduction and maintenance of all necessary Housekeeping reports and documentation (inventories, scales and all other reports necessary to carry out duties). A precise input of relevant information in the PMS

· Be aware of all hotel facilities and services to be able to answer guests with general questions

· Prepare, change and update hotel cleaning SOPs and transmit to the team. Supervises the efficient implementation of all SOPs belonging to the Housekeeping Department and verifies their professional execution

· Assist and plan preventative maintenance of cleaning equipment

· Monitor and control all lost and found procedures

· Compile records and statistics on guest supplies, room occupancy and analyze fluctuations

· Closely monitor costs and expenses to meet expected budget and takes appropriate action in case of discrepancies

· Prepare periodic budgets, forecasts and capital expenditures for the department

· Prepare and report periodic inventories of linens, amenities, uniforms and any related items

· Represent the hotel at meetings and any other events related to Housekeeping issues, which may occur in the country or abroad, when necessary

· Liaise with the Accommodation Director regarding Guest Feedback results, ensure responsible departments are kept informed and make suggestions for improvements and set targets for cleaning teams

· Assist the Accommodation Director with any projects and special requests when necessary

· Assist the Director of Accommodations and the Director of Human Resources in the selection and recruitment of Housekeeping team members, through interviews and guidance

· In coordination with the L&D Manager, establish training and development plans for subordinates and organize and facilitate on-the-job training sessions in order to develop knowledge and skills

· Actively participate in matters related to the department's HR, recruitment, performance analysis, training and development, succession plans and disciplinary procedures

· Maintain a high level of team spirit, developing excellent relationships with the team and colleagues from other departments, and supporting them in achieving departmental and general company objectives

· Promotion of all Hotel services and the surrounding community.

REQUIREMENTS:

· Passion for the art of welcoming with refinement

· Qualifications: Secondary education/Hotel Management completed

· Minimum of 2 years of experience as a Housekeeping Manager in a 5* hotel with similar room stock and facilities. Minimum 1 year as Executive Housekeeper in a luxury hotel. Exposure in FO and Laundry is desirable

· Knowledge of Housekeeping products and processes

· Ability to recognize and respond appropriately to guest comments

· Organization and prioritization skills

· Ability to maintain guest and hotel confidentiality

· Planning ability

· Public relations skills

· Excellent communication skills

· Ability to multitask and work under pressure

· Knowledge of the Opera System (preferred)

· Strong dedication to work and profession, with great attitude and attention to detail

· I like teamwork and the ability to promote a good environment

· Good knowledge of English (spoken and written)

· Experience in the role and learning capacity

· Strong notions of luxury hospitality, applicable to your role

OUR COMMITMENT:

· Integration into a new, enthusiastic and very ambitious team

· Salary compatible with the role and experience level

· Stable and long-term contractual regime

· Professional training and stimulating work environment

· Other general social benefits

· Good work environment

· Excellent prospects for professional progression and personal development

If you want to confirm your place in this new project and have the ambition to grow professionally, send your CV to: [email protected], indicating the role you are applying for.