memmo Unforgettable Hotels
Unforgettable Hotels
We want to provide our customers with unforgettable experiences, and this is only possible because we invest in the best team, the best locations, the best national products, the best hospitality!
We want you to learn from us, to be an example to follow, for everyone to recognize your evolution and for you to establish a true commitment to the brand!
If you are curious to know what is the basis of memmo’s philosophy…come be part of the Team!
memmo Alfama
memmo Príncipe Real
Luggage rack
SUMMARY DESCRIPTION OF FUNCTION & OBJECTIVES: The worker is responsible for welcoming guests and customers at the entrance of the establishment, facilitating their exit and access to transport vehicles, indicating reception locations, generally cooperating in the execution of concierge services, having to monitor the entry and exit of the establishment of people and goods, drive vehicles (if duly qualified), take care of transporting guests and customers' luggage, keeping luggage storage clean and possibly transporting furniture and utensils in order to guarantee quality service and customer satisfaction.
MAIN, REGULAR OR COMPLEMENTARY ACTIVITIES:
· Monitors customers' luggage;
· Accompanies customers to their room and transports their luggage;
· Open the hotel's main door to customers entering and leaving the hotel;
· Maintain a record of customer cars that are in the parking lot by providing a personalized valet parking service;
· Place and distribute informative signs;
· Know all the services provided to customers inside and outside the Hotel;
· Archive the section’s documentation;
· Carry out the administrative work necessary for the proper functioning of the park/garage management;
· Directs the luggage delivery service for customers from their arrival to their departure from the Hotel;
· Give a brief explanation of the rooms according to service standards;
· Any and all other functions assigned by your direct supervisor.
TECHNICAL SKILLS
· Know the basic knowledge of customer service;
· Master the concepts inherent to etiquette and welcoming guests;
· Proficiency in languages;
· Know the security procedures of the hotel unit.
BEHAVIORAL SKILLS
· Ease of oral and written communication;
· Good education and honesty;
· Great sense of responsibility;
· Good Posture;
· Communicate internally (with management, managers and other employees) and externally (with individual, institutional clients, partners, competitors);
· Work as a team, accept other ideas and integrate them;
· Comply with and enforce internal procedures;
· Time management;
· Appetite for customer service and contact with the public.
REQUIREMENTS
· Driving license.
Information about salary, contractual conditions and schedules will be discussed in the 1st phase Selection – Interview.
Habilidades valorizadas: organization; availability; team spirit; customer orientation
Exclusive for candidates