GUEST RELATIONS (M/F) | SEEN & SKY BAR restaurant. Lisbon Fulltime

Are you passionate about hospitality and aspire to work in one of the most iconic hotels in Lisbon?
Join the Tivoli Avenida team and start your journey in one of the largest international groups in the hotel sector, Minor Hotels & Resorts with around 530 hotels and resorts around the world. With a concept developed by Chef Olivier, SEEN Lisboa is the city's undisputed hotspot, with its art deco decor, resident DJ and the most stunning view of Lisbon.

We are recruiting Guest Relations (M/F)

ROLE AND RESPONSIBILITIES
As Guest Relations (M/F), you will report directly to the SEEN & Sky Bar General Manager and will be responsible for:
– Ensure customer satisfaction;
– Personalize the service for the customer;
– Monitor customers and ensure their comfort;
– Manage outlet seating organization;
– Manage incidents and complaints;
– Manage reservations (in person, via telephone or email);

WE ARE LOOKING FOR CANDIDATES WITH:
– Genuine smile
– Good presentation and friendliness
- Customer orientation
– Passion for service
- Professional attitude
– High commitment and motivation;
- Team spirit;
– Careful presentation;
– Flexibility of schedules
– Proactivity, autonomy and problem-solving ability;
– Professional experience in similar roles. 4 or 5 star hotels or higher category restaurants/bars
– Knowledge of Portuguese and English and preference for another foreign language (fluent in speaking).
– Minimum 12. year of schooling and/or Professional Course adapted to the role
– Knowledge of AHCCP hygiene and safety standards
– Computer skills: Microsoft Office, Internet and specific applications for the restaurant/hotel sector.

WE OFFER:
– Integration into a dynamic team, focused on excellent service
– Compensation compatible with the role
– Continuous Training Plan to enhance career development
– Access to the e-learning training platform
– Possibility of functional mobility, national and/or international
– Incentive and Benefits Plan

Leisure:
. Special rates for employees, family and friends on the various Minor Group services, nationally and internationally. Accommodation. F&B, among others;
. Additional Dismissal Day to Celebrate Birthday
. Credits awarded based on years of service to convert stays or meals at hotels, resorts and restaurants of the Minor Group, National and International

Health and wellness
. Health insurance
. Home Medical Assistance
. Curative Medicine

general
. Cafeteria with free access for employees and interns
. Free uniform and access to laundry to clean uniform
. Participation in various internal actions and social and environmental responsibility projects
. Protocols with local partners – access to discounts for employees

At Minor Hotels, our employees are one of our most important assets.

Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

If you think you have the right profile for this role, submit your application to:
[email protected]

We're counting on you!

…

Are you passionate about hospitality and want to work in one of Lisbon's most iconic hotels?
Join the Tivoli Avenida team and start your career in one of the largest international groups in the hotel sector, Minor Hotels & Resorts, with around 530 hotels and resorts worldwide. With a concept developed by Chef Olivier, SEEN Lisboa is the city's undisputed hotspot, with its art deco, DJ and Lisbon's most breathtaking view.

We are recruiting Guest Relations (M/F).

ROLE AND RESPONSIBILITIES
As Guest Relations (M/F), you will report directly to the SEEN & Sky Bar General Manager and will be responsible for:
– Ensuring customer satisfaction;
– Personalizing customer service;
– Accompanying customers and ensuring their comfort;
– Managing the organization of outlets;
– Managing incidents and complaints;
– Managing reservations (in person, by telephone or e-mail);

WE LOOK FOR CANDIDATES WITH:
– Genuine smile
– Good presentation and friendliness
– Customer-oriented
– Passion for service
– Professional attitude
– High commitment and motivation;
– Team spirit;
– Careful presentation;
– Flexible working hours
– Pro-activity, autonomy and problem-solving skills;
– Professional experience in similar roles. 4 or 5 star hotels or restaurants/bars of a higher category
– Knowledge of Portuguese and English and preference for another foreign language (fluent spoken language).
– Minimum 12 years of schooling and/or professional course adapted to the position
– Knowledge of AHCCP hygiene and safety standards
– Computer skills: Microsoft Office, Internet and specific applications for the catering/hotel area.

WE OFFER:
– Integration in a dynamic team, focused on a service of excellence
– Remuneration compatible with the role
– Continuous Training Plan to enhance career development
– Access to the e-learning training platform
– Possibility of functional, national and/or international mobility
– Incentives and Benefits Plan

Leisure:
. Special rates for employees, family and friends in the various services of the Minor, National and International Group. Accommodation. F&B, among others;
. Additional Dismissal Day to Celebrate Anniversary Day
. Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:
. Health insurance
. Home Medical Assistance
. Healing Medicine

Generic:
. Dining room with free access to employees and interns
. Free uniform and access to laundry room for uniform cleaning
. Participation in various internal actions and in social and environmental responsibility projects
. Protocols with local partners – access to discounts for employees

At Minor Hotels, our employees are one of our most important assets.

Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

If you think you have the right profile for this role, submit your application to:
[email protected]

We count on you!