Receptionist (m/f) Curricular stage Extracurricular internship Professional internship Fulltime

Herdade da Malhadinha Nova – Relais & Châteaux, located in Albernoa, Beja, in the heart of Baixo Alentejo, is recruiting for the position of Receptionist (m/f).

Mission:
Prepare for arrival and welcome Customers, as well as monitor their stay, promoting available services and liaising with other departments, in accordance with defined standards.

Function
– Welcome Customers and accompany them to the reserved accommodation;
– Check that the assigned rooms are prepared before check-in, in conjunction with the housekeeping team;
– Collaborate in the collection and storage of luggage;
– Carry out check-in and check-out operations;
– Inform customers about all services available at the Hotel, including breakfast and meals;
– Respond promptly, in person and by telephone, to all guest requests and collaborate in the management of complaints;
– Ensure that special guests, such as people with disabilities, the elderly, children and VIPs, receive personalized services;
– Collaborate in the preparation of daily occupancy reports;
– Monitor the Customer's stay, promoting the booking/booking of additional services (up and cross-selling), and coordinating communication between guests and the operational team, including housekeeping and F&B;
– Guarantee and ensure compliance with standard procedures and defined service levels, namely, space decoration, conservation and customer service.

Requirements
– Higher education in Hotel Management, Tourism or similar;
– Professional experience in the role (preferred);
– Knowledge of MSOffice and Host computer applications, Artsoft among others;
– Proficiency in the English language (mandatory factor);
– Ease of communication and interpersonal relationships;
- Organization capacity;
– Responsibility, dynamism and proactivity;

Offer
– Attractive remuneration in accordance with proven professional experience;
– Residence in the company’s Guesthouse;
– Possibility of professional career progression;
– Integration into a stable and solid company in the market;
– Young and dynamic work environment.