Deputy Head of Reception – Front Office Supervisor (M/F) Fulltime

Close to Loulé and harmoniously integrated into a sumptuous surrounding landscape, the Ombria it houses the 5-star Viceroy hotel, SPA, 8 restaurants and a signature Golf Course offering a unique lifestyle for all who visit.

Viceroy Hotels & Resorts is a prestigious international luxury hotel brand, originating in the United States, making its debut in Portugal, and introducing an innovative and vibrant form of refined hospitality that promises to establish new standards of excellence in the art of hospitality.

We would like to ask you a question: Do you identify with this profile?

. PROUDLY PASSIONATE – I consistently demonstrate great passion and high energy; I strive in everything I do; I show pride in every action; I contribute enthusiastically and mistakes are a part of the action.

. I ENGAGE PEOPLE WITH AUTHENTICITY – Sincere and genuinely engaging; I am proactive in relating to other people; I demonstrate genuine care and consideration; attention to detail and create meaningful, emotional and memorable experiences for everyone.

. I ACT WITH INTEGRITY – I am loyal; reliable; open; honest and sincere; self-conscious; I know my strengths and identify those that need improvement; I demonstrate the ability to distinguish right from wrong and take responsibility for my own actions.

. RESPECT AND EMBRACE DIVERSITY – I treat others as I would like to be treated; I show respect to everyone, without exceptions; I value and learn from differences; I am open to changes to improve relationships; I treat everyone equally.

. CREATE SOLUTIONS – I demonstrate common sense while looking for options to continually improve; I show curiosity; I share and engage to obtain a complete vision, creating lasting and favorable solutions for both parties.

. I START WITH THE GOAL IN MIND – I know and articulate what needs to be achieved; I visualize and plan the final result; I am able to clearly state “I want to achieve…!”; I am results-oriented and understand the big picture.

. COMMUNICATE – I ensure that the message is received and fully understood; I listen actively; I check whether the message was understood; I look for feedback; I communicate in a polite, positive and energetic manner.

. LEARNING, INNOVATION AND GROWTH – I have an open mind to change; drive for continuous learning; ability to identify alternative solutions; I always try to know more, support others and share my knowledge.

. TECHNICAL AND PROFESSIONAL COMPETENCE – I demonstrate and develop professional skills in my role; I share them with others; I have the technical skills to carry out the work; I demonstrate confidence in my abilities and knowledge; I stay informed about changes in the hotel and industry; I use knowledge to expand and develop more services.

And now, you may be wondering: Am I a VICEROY?

. If you identified with the profile you just read

. If you are proud to be part of a new, enthusiastic and very ambitious team

. If you want to be part of a pioneering project in the construction of a new generation of low-density resorts, with sustainability and heritage as priorities

. If you are happy to take on the role so you can look after our guests with confidence

. If you respect your colleagues while learning and enjoying your daily life in the workplace

So yes, your profile is VICEROY!!

To form our first Accommodation teams, we are recruiting:

DEPUTY HEAD OF RECEPTION – M/F

MAIN RESPONSIBILITIES:

· Assistance and reception of guests during the check-in, check-out and telephone answering process, in accordance with Viceroy behavioral and service standards;

· Support guests with all types of reservations and special requests, ensuring their complete satisfaction;

· Register guests, check reservations and information in the operating system;

· Ensure guest loyalty through a professional and proactive stance, always seeking to anticipate and exceed guest needs and expectations;

· Support shift change by transmitting all relevant guest, service and company information;

· Control hotel and vehicle master keys;

· Control allowances, refunds and invoices;

· Carry out cash closings and receive POS closings from the various outlets;

· Complaints Management;

· Support in the collection and presentation of accommodation statistics;

· Promotion of all Hotel services and the surrounding community.

REQUIREMENTS:

· Passion for the art of welcoming with refinement

· Strong dedication to work and profession, with great attitude and attention to detail

· I like teamwork and the ability to promote a good environment

· Good knowledge of English (spoken and written)

· Experience in the role and learning capacity

· Mandatory minimum education

· Strong notions of luxury hospitality, applicable to your role

OUR COMMITMENT:

· Integration into a new, enthusiastic and very ambitious team

· Salary compatible with the role and experience level

· Stable and long-term contractual regime

· Professional training and stimulating work environment

· Other general social benefits

· Good work environment

· Excellent prospects for professional progression and personal development

If you want to confirm your place in this new project and have the ambition to grow professionally, send your CV to: [email protected], indicating the role you are applying for.