GUEST SERVICE AGENT (M/F) | Tivoli Avenida Liberdade Lisbon Hotel Fulltime

Are you passionate about hospitality and aspire to work in one of the most iconic hotels in Lisbon?
Join the Tivoli Avenida Liberdade Lisboa team and start your journey in one of the largest international groups in the hotel sector, Minor Hotels & Resorts with around 530 hotels and resorts around the world.

We are Recruiting GUEST SERVICE AGENT (M/F)

ROLE AND RESPONSIBILITIES:
As a Guest Service Agent (M/F), you will report to the Accommodation Director and will be responsible for ensuring the well-being of all customers from the moment of booking until check-out, managing all customer comments and observations in a professional and succinct manner. , as well as managing and responding to comments/complaints on various online platforms. You will also be responsible for ensuring compliance with the Tivoli Discovery program, checking and monitoring the needs of VIP customers, GHA, Journalists and Official Entities, providing information about the Hotel's services and the region in order to guarantee an excellent service, contributing decisively to exceed customer expectations.

WE ARE LOOKING FOR CANDIDATES WITH:
– Genuine smile
– Good presentation and friendliness
- Customer orientation
– Passion for service
- Professional attitude
– I like teamwork
– Autonomy and Initiative
– Professional experience in similar functions. 4 or 5 star hotels
– Flexibility of schedules
– Knowledge of Portuguese and English and preference for another foreign language (fluent in speaking).
– Minimum 12th year of schooling or Professional Course adapted to the role
– Bachelor’s or Degree in Hotel Management or Tourism (preferred).
– Good level of general culture and knowledge of the hotel destination
– Computer skills: Microsoft Office, Internet, Database and specific applications for the accommodation/hospitality area.

WE OFFER:
– Integration into a dynamic team, focused on excellent service
– Compensation compatible with the role
– Continuous Training Plan to enhance career development
– Access to the e-learning training platform
– Possibility of functional mobility, national and/or international
– Incentive and Benefits Plan

Leisure:
. Special rates for employees, family and friends on the various Minor Group services, nationally and internationally. Accommodation. F&B, among others;
. Additional Dismissal Day to Celebrate Birthday
. Credits awarded based on years of service to convert stays or meals at hotels, resorts and restaurants of the Minor Group, National and International

Health and wellness
. Health insurance
. Curative Medicine

general
. Cafeteria with free access for employees and interns
. Accommodation (subject to availability)
. Free uniform and access to laundry to clean uniform
. Participation in various internal actions and social and environmental responsibility projects
. Protocols with local partners – access to discounts for employees

If you think you have the right profile for this role, submit your application to:
[email protected]

At Minor Hotels, our employees are one of our most important assets.
Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.
We're counting on you!

…

Are you passionate about hospitality and want to work in one of Lisbon's most iconic hotels?
Join the Tivoli Avenida team and start your career in one of the largest international groups in the hotel sector, Minor Hotels & Resorts, with around 530 hotels and resorts worldwide.

We are hiring GUEST SERVICE AGENT (M/F)

ROLE AND RESPONSIBILITIES:
As a Guest Service Agent (M/F), you will report to the Accommodation Director and will be responsible for ensuring the well being of all customers from the moment of booking to check out, managing professionally and succinctly all comments and observations made by customers , as well as managing and responding to comments/complaints on the several online platforms. You will also be responsible for ensuring compliance with the Tivoli Discovery program, verifying and monitoring the needs of VIP customers, GHA, Journalists and Official Entities, providing information about the services of the Hotel and the region, in order to guarantee a service of excellence , contributing in a decisive way to exceed customer expectations.

WE LOOK FOR CANDIDATES WITH:
– Genuine smile
– Good looking and sympathy
– Customer orientation
– Passion for service
– Professional attitude
– Teamwork
– Autonomy and Initiative
– Professional experience in similar roles. 4 or 5 star hotels
– Time flexibility
– Knowledge of Portuguese and English and preference for another Foreign Language (fluent in speaking).
– Minimum 12th year of schooling or Professional Course adapted to the role
– Bachelor's or Degree in Hotel or Tourism Management (preferred).
– Good level of general knowledge and knowledge of the hotel's destination
– Computer knowledge: Microsoft Office, Internet, Database and specific applications for the accommodation/hospitality.

WE OFFER:
– Integration in a dynamic team, focused on a service of excellence
– Remuneration compatible with the role
– Continuous Training Plan to enhance career development
– Access to the e-learning training platform
– Possibility of functional, national and/or international mobility
– Incentives and Benefits Plan

Leisure:
. Special rates for employees, family and friends in the various services of the Minor, National and International Group. Accommodation. F&B, among others;
. Additional Dismissal Day to Celebrate Anniversary Day
. Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:
. Health insurance
. Healing Medicine

Generic:
. Dining room with free access to employees and interns
. Accommodation (upon availability)
. Free uniform and access to laundry room for uniform cleaning
. Participation in various internal actions and in social and environmental responsibility projects
. Protocols with local partners – access to discounts for employees

If you think you have the right profile for this role, submit your application to:
[email protected]

At Minor Hotels, our employees are one of our most important assets.
Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.
We count on you!